Video Library
The Department of Medical Assistance Services (DMAS) contracts with Acentra Health (formerly known as KePRO) to handle the Service Authorization process for Medicaid, Family Access to Medical Insurance Security (FAMIS), and FAMIS Plus clients for Fee-For-Service programs.
Acentra Health accepts Service Authorization requests via Atrezzo Next Generation (ANG), an interactive, web-based application that allows Providers to submit auths, receive communications during the clinical review process, check on submitted or ongoing cases, and provide additional information to support requests as needed.
Our video library offers resources and training related to the ANG submission process, ANG troubleshooting, registration and multi-factor authentication assistance, and more.
Still not finding what you need? Contact our Customer Contact Center at ANGissues@acentra.com.
Atrezzo Provider Portal Highlight Reel
This video will provide a high-level overview of the provider portal functionality.
Atrezzo Provider Portal Administrator New Account Registration
This video will demonstrate how provider portal administrators will create and register a new account.
New Provider User Multifactor Authorization Registration
This video will demonstrate how a new Atrezzo provider portal user will complete multifactor authentication registration and log into the account following a successful registration.
Provider Portal Administrator How to Add & Manage Users
This video will provide the steps to add new users and how to manage those users. This function is visible to provider portal admin user roles only.