Members
Acentra Health offers assistance to Members transitioning from Fee-for-Service (FFS) to Managed Care Organizations (MCOs), or to those transitioning back to Fee-for-Service.
If you have any questions about what we do or how we can help, please call the Acentra Health Customer Contact Center. We’re available from 8:00 AM to 7:00 PM, Monday through Friday.
If you want to call outside of normal business hours or on holidays when Acentra Health is closed, you can leave a message and our Customer Service Representatives will return your call at the earliest opportunity.
Local Phone: dashicons-phone 804-622-8900 Toll-Free: dashicons-phone 1-888-827-2884
We are ready to assist you if you require support or program information in a language other than English. To place a TTY call for the Deaf or Hard of Hearing, dial 711.
Member Surveys
Acentra Health is committed to improving the experience of our Members and maintaining high ethical and professional standards. Do you have feedback or suggestions to help us do better?
Please complete the survey below and share your thoughts.
Additional Resources
988 Suicide & Crisis Lifeline
You’re not alone. 988 is a 24/7/365 service that offers judgement-free support and connects people with counselors across the country via phone, text, or chat. The new three-digit number makes it easier for people experiencing emotional distress or suicidal thoughts to access help in times of crisis.
Trained professionals are ready to offer crisis intervention, emotional support, and referrals to local resources. Acentra Health also has a Crisis Call Center available to you at 833-683-0082. To place a TTY call for the Deaf or Hard of Hearing, dial 711.
For additional information and resources, check out our guide to Managing Mental Health here.
DMAS Provider Locator
We know it can sometimes be difficult to find the right Provider. The Department of Medicaid Assistance Services (DMAS) offers a Provider Locator that allows you to find in-person and telehealth possibilities nearest to you. Searching by Provider Type and Specialty helps easily eliminate options that don’t meet your needs so you’re able to find the right Provider faster with less frustration.
SAMHSA Provider Locator
From a 24-hour, free, and confidential national hotline to education about stigma and language related to treatment and recovery services, The Substance Abuse and Mental Health Services Administration (SAMHSA) offers a substantial library of resources. You’ll also find support in seeking state-licensed Providers who specialize in treating specific substance abuse disorders and mental illness.
Member MCO External Review Form
If you’re submitting a request for a Managed Care Organization (MCO) External Review, please use the form below and ensure all fields are fully and accurately completed.
When you’re ready to submit, please send the finalized form to dmasexternalreviewcontacts@acentra.com. Once your request has been received by Acentra Health, a Clinical Appeals Specialist will contact you at the email address provided to proceed with your request.
Please Note: failure to complete the form in its entirety may result in delays in processing or follow up requests for additional information.